Question 1

What is a ticket request?

Accepted Answer

A ticket request lets you request tickets without waiting in a queue or rushing to buy when tickets go on sale. Submit your ticket preferences before the request window closes. If your request is successful, your card will be charged automatically and you’ll receive the tickets you requested.

Question 2

Does requesting earlier improve my chances?

Accepted Answer

No. You can request tickets at any time before the request window closes. When you submit your request does not affect your chances.

Question 3

Why do I need to provide my information?

Accepted Answer

We use the information submitted with your request to process your order, verify your request and help prevent abuse.

Question 4

Does requesting tickets guarantee I’ll get them?

Accepted Answer

No. If there are more requests than available tickets, not every request will be fulfilled.

Question 5

Can I change or cancel my request?

Accepted Answer

Yes, you can manage your request in the “Shows” section of your Medallion profile in the Medallion app until [date at time]. To make a change, cancel your existing request and submit a new one.

Question 6

How many requests can I make?

Accepted Answer

You can request up to [#] of tickets across this tour. You can only have one active request per show.

Question 7

How do I request accessible tickets?

Accepted Answer

Accessible ticket options vary by show. Contact tickets@medallion.fm  before [date at time] and we’ll help with options for your show.

Question 8

When will I be charged?

Accepted Answer

When you submit your request, we’ll place a temporary authorization on your card for the maximum amount you could be charged. This is not a charge.

If your request is successful, you’ll be charged only for the tickets you receive. If it isn’t, the authorization will be released.

Question 9

What happens if my payment is declined?

Accepted Answer

If we can’t process your payment when tickets are assigned, we may not be able to fulfill your request.

Question 10

How are tickets assigned?

Accepted Answer

Ticket assignment varies by artist and show.

Question 11

When will I know if I got tickets?

Accepted Answer

We’ll email you with the result of your request after the window closes, before tickets go on sale.

Question 12

What happens if I get tickets?

Accepted Answer

Your card will be charged automatically for the tickets you receive. We’ll email you with confirmation and ticket delivery information.

Question 13

What happens if I don’t get tickets?

Accepted Answer

You won’t be charged and your authorization will be released. When possible, we’ll let you know before the next ticket sale so you still have another chance to buy tickets.

Question 14

How will I receive my tickets?

Accepted Answer

Delivery varies by show. Your confirmation will tell you exactly how and when you’ll receive your tickets.

Question 15

When will my tickets be delivered?

Accepted Answer

Delivery timing varies by show. You can track your ticket status and delivery details in the Medallion app in the “Shows” section in your profile.

Question 16

Are tickets refundable?

Accepted Answer

Unless otherwise stated, ticket sales are final. Refund policies for canceled or rescheduled shows may vary by event.

Question 17

Can I transfer or resell my tickets?

Accepted Answer

Transfer and resale rules vary by show.

How do I request tickets?

Request Tickets.

Tickets are assigned.

Get your results.

FAQ

Request Timeline

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